New Jacobs Music Center FAQ

No, but you will have priority to select new seats. All of the seats were removed from the hall, and the seating orientation was improved: visually, aurally, the relationship to the stage and the overall accessibility, so the seating map is different from what it was before the renovation. However, as a subscriber you will be seated with priority, ahead of any new subscribers or subscribers with less priority, in accordance with your desired series and seating requests. See the new Seating Maps.

That depends on your preference! All of the seats were replaced and reoriented toward the stage, so we believe every seat in the hall is a good one, and much better than they were before. Downstairs, we have created a new intimacy, with fewer seats underneath the second level, and those that are underneath are now elevated so they have better line-of-sight and acoustics than before. See the new Seating Maps.

Each of our Masterworks “day of week” packages have an A, B and C package. Package A encompasses all of the programs taking place on that day; packages B and C each feature half of the programs taking place on that day of the week. There is also a Friday M packages that presents three Friday morning matinee performances at 11am.

The two main homes of the San Diego Symphony Orchestra are the Jacobs Music Center in the Civic Center Core of Downtown San Diego and The Rady Shell at Jacobs Park in the Marina District of Downtown San Diego.

View a map and directions here. There are dining recommendations around Jacobs Music Center available here.

There are five parking structures within a few blocks of Jacobs Music Center, all a short walking distance from the hall. Parking can be pre-purchased before each concert.

• 750 B St / Symphony Towers
• 701 B St / Bank of America bldg.
• 600 B St / WeWork bldg.
• 401 B St / Wells Fargo Plaza bldg.
• 1350 6th Ave / 6th and A garage

There is also a valet parking service provided by Ace Parking on B Street between 8th and 7th Avenues. More information here.

Finally, there is also street parking available around JMC. We encourage ride share, walking and other forms of transportation. Please always have a designated driver.

More information can be found here.

Yes. It is located right in front of Symphony Towers at 750 B St. The valet service is in operation until 11p on show nights. Keys to any cars not retrieved by closing will be left at the Lincoln Security desk on B Street for drivers to pick up their own vehicles from the garage. The Symphony does host our own VIP valet service on 7th Ave, but only major donors have access to this service, monitored by list. (Please contact Institutional Advancement for details.)

There is a Metropolitan Transit System (MTS) trolley stop just a few blocks from Jacobs Music Center. The Fifth Avenue stop (C Street between Sixth and Fifth) serves both the Blue Line and the Orange Line. Also, there are MTS bus lines that serve nearby Broadway, Fifth Avenue and Fourth Avenue. Adjacent stations are several walking blocks away from Jacobs Music Center.

Latecomers to concerts will be seated at an appropriate pause in the concert as determined by the house manager. Should special circumstances exist or arise, please contact the nearest usher for assistance. Concert attendees of Friday 7:30pm concerts are especially encouraged to leave home early in case of lingering rush-hour traffic.

One of the primary goals in this renovation was to increase the accessibility and access into the building and the concert hall, and throughout the concert hall itself. For now, all persons restricted to wheelchair access should enter the Jacobs Music Center from B Street. A future renovation phase will more easily accommodate wheelchair entrance from Seventh Avenue.

Yes. There is an elevator (operated by ushers) that runs from the Lower Lobby of Jacobs Music Center (accessed from B Street) to the Upper Lobby (accessed from Seventh Avenue). Please note that the Mezzanine and Balcony sections are only accessible by using stairs.

Kulture City Sensory Inclusive Kits will be available in the Lower Lobby at the Guest Experience Table.

Wheelchair escort service will be available. ADA designated entrance is at 750 B street. If you have specific ADA requests, please contact Tickets@SanDiegoSymphony.org.

The Symphony owns a set of SoloTech ALD's (Assisted Listening Devices). You may ask any usher onsite to help you access this equipment for your enhanced concert enjoyment.

Jacobs Masterworks concerts: Only children ages five years and older will be allowed into the concert hall. These children must have a ticket and be able to sit in an un-accompanied seat. Family Concerts: Children of any age are welcome to attend. Children ages two years and younger who are accompanied by an adult will be allowed into the concert hall for free. They must be held by an adult and may not occupy a seat. (Children ages three years and older must have a ticket and be able to sit in a seat.) Kids Concerts: Children of any age are welcome to attend, and tickets are required for everyone, including children ages two years and younger. All other concerts: Only children ages two years and older will be allowed into the concert hall; they must have a ticket and be able to sit in a seat. Please note: Jacobs Music Center rental events may have very different restrictions from Symphony events.

In the lower lobby, men’s and women’s restrooms are by the entrance to Aisle 4. In the upper lobby, the men’s restroom is on the left side of the bar, while the women’s is on the right side of the bar. There are ADA Accessible restrooms in both the lower and upper lobbies. There are ADA Accessible and all-gender restrooms located on either side of the Choral Terrace.

Yes. Each Jacobs Music Center restroom (2 upstairs, 2 downstairs) features a fold-down Koala diaper-changing station, always located in the large ADA stall.

We offer two fully staffed bars on each level of our lobby thanks to our friends at Knead Artisan Bakery. You can purchase cocktails, wine, beer, bistro boxes, sandwiches, wraps and desserts before the performance and at intermission. You will be able to pre-order food and drink for pick-up at intermission. No food is allowed in the concert hall, and bringing drinks into the concert hall will vary on a concert-by-concert basis.

If you’re a subscriber, you may book a reservation for a Prix Fixe meal at The University Club on the nights of a concert, located atop Symphony Towers, the same building as Jacobs Music Center. If you are not a subscriber and are interested in getting a meal before your show, you can check out our list of local restaurants.

Please note: the Jacobs Music Center is a cash-free venue. All major credit cards are accepted.

The San Diego Symphony does not have a dress code for regular performances. Dress for performances usually varies from business casual to evening wear. (Note: Gala events may have a black tie/formal dress guideline, but this would not apply to the Gala concert itself). Also, as a courtesy to your fellow patrons, we ask that you be conservative with perfumes and scents, and not wear any hat or clothing that will be disrupting to your fellow concert attendees.

Performance times vary, but generally Jacobs Masterworks, Currents, Jazz and any special concerts will last somewhere between 1.5 to 2.5 hours, including intermission. Family Concerts generally last approximately 45 minutes to 70 minutes, with no intermission. Symphony Kids concerts will last about 30 minutes with no intermission.

There is no coat-check at Jacobs Music Center.

Yes, there will be a lost-and-found at Jacobs Music Center. Please see the security desk in the upper lobby off Seventh Ave for any lost and found items.

Please be aware that photography or video recording during the performances is not allowed. Photographs may be taken in the lobbies or in the hall prior to the concert, during intermission, during applause and after the concert. In consideration of others, please turn off all cell phones before the performance AND after intermission. Checking your cell phone during a performance is distracting to others!

Smoking and e-cigarettes AND vapes are not permitted in Jacobs Music Center, its lobbies or the adjoining Symphony Towers lobby. All smoking and e-cigarette and vaping activity should be kept well away from all entrances.

There will be merchandise available for purchase in the Lower Lobby entrance to the Jacobs Music Center. Merchandise will only be available when the hall is open for performances.

The Jacobs Music Center has implemented metal detectors to enhance the safety and enjoyment of everyone. Security personnel will be posted throughout the venue, and Symphony Ambassadors will be available outside to assist with path of travel and any questions that may arise. Please note: security policies may be enhanced for certain rental events of the Jacobs Music Center.

You may call 619.615.3919 for all Jacobs Music Center Lost & Found inquiries.